Privacy Policy

Last updated: November 28, 2025

1. Introduction

Velvet: Age Verification 18+ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Shopify application.

2. Information We Collect

When you install and use our App, we may collect the following types of information:

• Shop Information: We collect your Shopify store domain, shop ID, and basic settings to provide the service.
• Usage Data: We may collect anonymous data about how the age gate is interacted with (e.g., number of acceptances/rejections) if you use our Analytics features.
• Customer Data: We do NOT store personal information about your store's customers. The age verification process happens in the browser, and we only store a cookie on the visitor's device to remember their verification status.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the App's functionality.
• To process your subscription and billing (via Shopify).
• To improve our services and develop new features.
• To provide customer support.

4. Data Sharing

We do not sell or rent your personal data to third parties. We may share your information with:

• Shopify: As necessary to integrate with the Shopify platform and process billing.
• Service Providers: Third-party vendors who assist us in operating our App (e.g., hosting providers), subject to confidentiality agreements.
• Legal Requirements: If required by law or to protect our rights.

5. Data Retention

We retain your shop information for as long as the App is installed on your store. If you uninstall the App, we may retain certain data for a limited period for backup or legal compliance purposes, after which it is deleted.

6. Your Rights

Depending on your location (e.g., GDPR, CCPA), you may have rights regarding your personal data, such as access, correction, or deletion. Since we primarily process data on behalf of you (the merchant), requests regarding your customers' data should be directed to you. For data we hold about you, please contact us.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us through the support channels provided in the App.